:root{--bg:#fff;--bg2:#f4f6f5;--fg:#0b0d10;--muted:#5d6670;--line:#dfe4e1;--green:#0e7c45;--on:#fff;--soft:#e7f6ed;--out:#d9fdd3;--alert:#b42318;--alertbg:#fdeceb}
@media (prefers-color-scheme:dark){:root{--bg:#0b0d10;--bg2:#14181c;--fg:#eef1f0;--muted:#99a3a0;--line:#262c30;--green:#25d366;--on:#04210f;--soft:rgba(37,211,102,.12);--out:#005c4b;--alert:#ff8a80;--alertbg:#3a1614}}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--fg);font:16px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
a{color:inherit}
h1{font-size:1.4rem;margin:0}
h2{font-size:.85rem;margin:0 0 6px;color:var(--muted);font-weight:600}
.muted{color:var(--muted)}.small{font-size:.85rem}
.wrap{max-width:860px;margin:0 auto;padding:16px}
.top{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;border-bottom:1px solid var(--line);background:var(--bg2)}
.brand{font-weight:700;text-decoration:none}.brand .muted{font-weight:400;margin-left:6px}
.inline{display:inline-flex;align-items:center;gap:10px;margin:0}
.who{font-size:.85rem}
button{font:inherit;background:var(--green);color:var(--on);border:0;border-radius:999px;padding:8px 16px;cursor:pointer}
button:hover{filter:brightness(1.08)}
button.ghost{background:transparent;color:var(--fg);border:1px solid var(--line)}
button.link{background:none;color:var(--muted);padding:0;border-radius:0;text-decoration:underline}
input,textarea{font:inherit;color:var(--fg);background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:10px 12px;width:100%}
:focus-visible{outline:2px solid var(--green);outline-offset:2px}
.login{max-width:340px;margin:12vh auto;padding:16px}
.login form{display:grid;gap:14px;margin-top:16px}
.login label{display:grid;gap:6px;font-size:.9rem}
.error{background:var(--alertbg);color:var(--alert);border-radius:10px;padding:10px 12px}
.heading{display:flex;justify-content:space-between;align-items:baseline;gap:12px;flex-wrap:wrap;margin-bottom:12px}
.list{display:grid;grid-template-columns:minmax(0,1fr);gap:8px}
.item{display:block;min-width:0;text-decoration:none;border:1px solid var(--line);border-radius:14px;padding:12px 14px;background:var(--bg)}
.item:hover{background:var(--bg2)}
.item.flagged{border-color:var(--alert);background:var(--alertbg)}
.item.unread strong{font-weight:800}
.row{display:flex;justify-content:space-between;align-items:center;gap:10px}
.who-line{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nowrap{white-space:nowrap}
.preview{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.badges{display:flex;align-items:center;gap:6px;flex-shrink:0}
.badge{font-size:.72rem;border-radius:999px;padding:2px 9px;border:1px solid var(--line)}
.badge.bot{color:var(--muted)}.badge.staff{background:var(--soft);border-color:transparent}
.badge.alert{background:var(--alert);color:#fff;border-color:transparent}
.dot{width:9px;height:9px;border-radius:50%;background:var(--green)}
.reason{margin-top:6px;font-size:.85rem;color:var(--alert)}
.empty{color:var(--muted);padding:24px 0}
.chat-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:12px}
.chat-head>div:nth-child(2){flex:1;min-width:160px}
.back{text-decoration:none;color:var(--muted)}
.banner{display:flex;justify-content:space-between;align-items:center;gap:12px;background:var(--alertbg);color:var(--alert);border-radius:12px;padding:10px 14px;margin-bottom:12px}
.notice{background:var(--soft);border-radius:10px;padding:10px 12px}
.side{margin-bottom:12px}
.bookings{margin:0;padding-left:18px;font-size:.9rem}
.msgs{display:grid;gap:8px;padding:12px;background:var(--bg2);border-radius:14px;min-height:200px;max-height:55vh;overflow:auto}
.msg{max-width:80%;border-radius:14px;padding:8px 12px;background:var(--bg);border:1px solid var(--line)}
.msg.out{justify-self:end;background:var(--out);border-color:transparent}
.msg.in{justify-self:start}
.msg .body{white-space:pre-wrap;overflow-wrap:anywhere}
.msg .meta{font-size:.72rem;color:var(--muted);margin-top:2px}
.msg.out .meta{color:inherit;opacity:.7}
.bad{color:var(--alert);font-weight:600}
.reply{display:flex;gap:10px;align-items:flex-end;margin-top:12px}
.reply textarea{resize:vertical}
.banner{flex-wrap:wrap}
.top{flex-wrap:wrap}
.msg{min-width:0}
@media (max-width:560px){.who{display:none}.wrap{padding:12px}.msg{max-width:92%}.chat-head h1{font-size:1.2rem}.msgs{max-height:50vh}}